By using our platform and services, you agree to the terms below. They're written to keep our partnership transparent, results-focused and built on integrity and simplicity.
This agreement is between you (the "Client") and Elevate and Automate Ltd, a company registered in England and Wales. We provide a unified business operating system and automation consulting services built on the GoHighLevel infrastructure.
Company details. Elevate and Automate Ltd · Company No. 17083418 · Registered office: 30b Bramhall Lane South, Stockport, SK7 1AH.
As a GoHighLevel Certified Partner, we provide professional-grade CRM tools, website hosting and automations.
Support hours: Monday to Friday, 9:30am – 8:00pm (GMT/BST).
Response SLA: we aim to give an initial response to all support enquiries within 24 hours.
Third-party reliance: our platform relies on third-party infrastructure. While we strive for maximum uptime, we're not liable for service interruptions caused by upstream providers.
We offer three monthly subscription tiers, each including a set amount of usage credit for SMS, email and phone minutes:
Launch: £97 per month (includes $15 of usage credit).
Accelerate: £147 per month (includes $25 of usage credit).
Scale: £197 per month (includes $35 of usage credit).
Once your credit is used up, additional communication usage is rebilled at 1.5× the base carrier cost, covering the high-speed delivery and compliance infrastructure we maintain for you.
In alignment with the Digital Markets, Competition and Consumers Act 2024 (DMCCA), we believe in straightforward exits:
Month-to-month: all plans are on a rolling monthly basis with no long-term contracts.
Cancel anytime: cancel via your dashboard or by emailing support. Cancellation takes effect at the end of your current billing period.
Cooling-off period: new clients have a statutory 14-day cooling-off period from sign-up to cancel and receive a refund, provided set-up services have not been fully completed.
A non-refundable set-up fee applies to all accounts. It covers the deep-dive discovery, custom snapshot deployment and technical configuration. Once the set-up phase is complete, the fee is deemed fully earned and non-refundable.
Mandatory for every account
To protect your brand and keep deliverability high, you must meet the following carrier requirements:
Explicit consent: obtain opt-in consent from every lead before sending marketing messages.
Opt-out: every marketing SMS must include clear instructions to stop (e.g. "Reply STOP to opt out").
Privacy disclaimer — include this exact wording in your privacy policy: “No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”
Our platform uses AI for features like lead scoring and priority routing. Under the Data (Use and Access) Act 2025 (DUAA), you and your leads have the right to request human intervention on any significant automated decision. We provide this through our high-touch support and consulting sessions.
To keep access fair for everyone, we apply a fair usage policy. Prohibited activities include:
We act as a "data processor" for the information you store in our platform, while you remain the "data controller". All custom snapshots, original designs and workflows created by Elevate and Automate Ltd remain our intellectual property.
If you feel we haven't lived up to our value of integrity, you have a right to complain. We'll acknowledge your complaint within 30 days and work to resolve it without undue delay, as required by the DUAA 2026.
Need to raise something? Email [email protected] and a real person will pick it up.